Return Window

You have 7 days from the date of delivery to request a return. Items must be unused, unwashed, and in their original packaging with all tags attached.

Conditions for Returns

• Item is in original, unworn condition

• All tags and labels are attached

• Original packaging is included

• Custom-made or tailored items are non-returnable unless defective

• Undergarments and swimwear cannot be returned for hygiene reasons

How to Initiate a Return

1. Log in to your account and go to "My Orders"

2. Select the item you wish to return and click "Request Return"

3. Choose your reason and submit the request

4. Drop the item at any of our pickup points, or request a collection (UGX 5,000 fee within Kampala)

Refund Timeline

Once we receive and inspect your returned item, refunds are processed within 5–7 business days. Refunds are sent to your original payment method — MTN MoMo, Airtel Money, or card. You'll receive an SMS notification when the refund is complete.

Exchanges

Want a different size or colour? You can request an exchange instead of a refund. Subject to stock availability. Exchanges are processed within 3–5 business days after we receive the original item.

Questions about returns? Contact us at sales@intellectualwear.africa or call +256 700 123 456.